Returns and Refunds

(a) Standard Return/Refund Policy:

(i) We are shipping perishable Product and therefore are not able to accept returns. Unlike items that have a longer shelf life, items that are perishable cannot be restocked or resold.
(ii) If you are not completely satisfied with your Serene Farms for good reason, please contact.serenefarms@gmail.com within three (3) days of receipt. We will happily review you your order and any reported issues and offer an appropriate resolution which may include replacement of the Product in question, credit towards your next box, or a partial/full refund. Since we are not able to physically access the product, we may ask that you provide photos of the Product label and damage reported.
(iii) We guarantee delivery to the address provided when the order is placed/shipped and when retrieved on the guaranteed delivery date.
(iv) Due to the perishable nature of our Product, we cannot guarantee the condition of the delivery if the address is incorrectly entered, if a change of address isn’t updated prior to the invoice date, if an address is altered while in transit, or if you are unable to retrieve the order on the guaranteed delivery date and did not notify us prior to the order being invoiced. (deliveries are available only in the areas that are listed by serene farms website
(v) When placing your order, please enter your shipping address carefully to ensure accuracy and review your receipt/account for any errors. If you enter the shipping address incorrectly when the order is placed, please email contact.serenefarms@gmail.com immediately for correction. Should your shipping address change, please update your address prior to the invoice date either via your account or by writing to contact.serenefarms@gmail.com.
(vi) If your order is returned to us because of an incorrect address provided or refusal of delivery when shipped according to our terms and conditions, we must dispose of the contents and you will not be refunded. In the event an order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and thawing/damage occurs, you will not be refunded.

(b) Return/Refund Policy for Cancelled Orders: You are liable for any orders placed or charges that incur prior to the cancellation request. If the request for cancellation is made after your order has invoiced, the request will be processed for the next scheduled invoice.

(c) Return/Refund Policy for Courier Damaged Products.

(i) We strive to provide a great selection of quality Product delivered to your door every week/ bi-weekly and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the scheduled delivery date.
(ii) While we would love every delivery to arrive on time and without issue, delays or damage can occur once the package is in transit via the courier that are out of our control due to weather, accidents, etc. In the event of damage caused by improper handling or late delivery, we are happy to file a claim and replace the shipment. We ask that you please email contact.serenefarms@gmail.com within seven (3) days of receipt, provide a description of the damage, and a photo(s) of the order in the state it was received. Claim filing is time sensitive and photos are required in order to show proof of damage.

(d) Return/Refund Policy for Damaged Products (not courier related).

(i) We strive to provide a great selection of quality Product delivered to your door every week/ Bi-Weekly and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the scheduled delivery date.
(ii) In the unlikely event of damage, we ask that you please email contact.serenefarms@gmail.com within seven (3) days of receipt, provide a description of the damage, and a photo(s) of the order in the state it was received. We will happily review you your order and any reported issues and offer an appropriate resolution which may include replacement of the Product in question, credit towards your next box, or a partial/full refund. Since we aren’t able to physically access the Product, we may ask that you provide photos of the Product label and damage reported.